Here at The Vaporizer Shack we take pride in giving our customers the highest quality customer service and products available. We are here to help with whatever problems you might run into with you brand new units. You can contact us and we can assist with any manufacturer warranty issues or returns within your return period.
- We offer a 14 day money back refund for any items that are in the original packaging and unopened. The buyer is responsible for any inquired return shipping costs.
- If you receive you item non functional or damaged we will take pleasure in replacing the unit for you at no cost.
- If you are outside your 14 day return period, we are sorry, but all sales are final.
- If you use your product with any illegal substances and it malfunctions, we are sorry but we cannot replace anything used in an illegal way and we will not uphold any warranty claims.
- If we agree to replace your damaged product, you send it in and we find illegal substance residues inside the product, we will discard the product immediately and you will not receive any replacement.
All warranty claims must be submitted through thedabshack.com. You can submit your claim by contacting us, Monday – Friday 10-10pm.